About DataBright
Our commitment to our customers is key, we want to make sure they have all the details they need before making that big decision. We promise customers a 99.9% network uptime! We are so concerned about uptime that we set up our own company to monitor people's uptime for them. Our reliability is guaranteed due in part to our unique load balancing technology and super fast backbone connections. With load balancing, your site is available from multiple servers, so if one server becomes unavailable, your site will still be live on the other server, virtually eliminating site downtime.
At DataBright we understand that not all our customers are alike. We have some customers who understand all of the technical nuances of web hosting and have the capability of opening their control panel and doing everything themselves. We also have customers who are completely new to hosting a web site and having their own emails and we know that the experience can be intimidating and that some of our customers will need a fair amount of hand holding. We work to cater to all those tech savvy customers, all the "newbies" and everyone in between.
It takes a special type of person to be able to provide high quality and friendly web hosting and domain service support. The person must be knowledgeable in all the technical aspects of web hosting as well as the particular differences in the services we provide. In addition our service representatives must have patience and must be able to communicate in the simplest terms to customers who lack technical expertise to understand to standard web terminology.
We hire only English speaking customer technical representatives, and do not outsource any phone calls overseas, so there should never be a language barrier. We understand that communication between our technical staff and our customers regarding some of the technical aspects of their web hosting services can be difficult. We feel that communication must be done in English, as most of our customers are English speaking customers first. All of our technical staff are located in North America. If you require support in another language, we have support staff that are versed in multiple langugages. Just let us know and we will make sure you communicate with that person.
Our training procedures are very important. All of our service personnel are must be able to communicate effectively regarding all of the services we provide. Our service agents undergo training and mentoring by our managers and more experienced staff. We know customer support is a huge part of the satisfaction of our clients experience with our company, and can ultimately determine whether a customer stays with us or moves on to another hosting service. We focus heavily in this area to make sure that we have friendly, qualified English speaking technicians to assist our clients around the clock. We also make sure that we have systems in place to expedite information to our clients so that we may provide them with correct information or resolve any of their issues quickly and effectively.
Technical Support
We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations.
Whether you need a step-by-step guide to account setup or a demonstration of how a feature works, our rliable and knowledgeable technical support team will be able to assist you in any way you see fit. Just send us an email and request a call back and someone will be contacting you shortly to assist you. So stop wasting your valuable time and start fixing the issue now with some guidance.
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